At Grand Palace Hotel, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website or stay with us.
1. Information We Collect
We may collect the following information:
- Name, contact details, and address
- Email address and phone number
- Booking details and payment information
- Special requests or preferences you share with us
2. How We Use Your Information
We use your information to:
- Confirm and manage your bookings
- Communicate with you regarding your stay or inquiries
- Improve our services and guest experience
- Send you booking confirmations, updates, or promotional offers (with your consent)
3. Data Protection
We take all necessary steps to protect your personal data from unauthorized access, misuse, or loss. Your data is stored securely and only accessed by authorized personnel.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except:
- When required by law
- With service providers who assist us with bookings or payments (under strict confidentiality)
5. Cookies & Website Data
Our website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings.
6. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections or updates
- Withdraw consent for marketing emails at any time
7. Contact Us
If you have any questions or concerns about our privacy policy, please contact us at:
📧 [Your Email Address]
📞 [Your Phone Number]
